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The Promise of ServiceSM

At Erie Insurance, we firmly believe that each policy sold is a promise of service, a promise that we’re prepared to keep. That’s why we use our own trained adjusters, whenever possible, ensuring that each claim will be settled quickly and fairly.

The value of an ERIE policy isn’t fully recognized until a loss occurs. Unfortunately, a loss can derail you. Whether it’s a minor fender-bender or a devastating house fire, you need help. Erie Insurance quickly responds to bring you the resources and financial compensation you need to get back on track.

ERIE policyholders can count on:
  • Personal contact, usually within 24 hours of a reported loss
  • Always “open” claims assistance - 24 hours a day, 365 days a year
  • Interpreter services for non-English speaking customers
  • Regional emergency response teams to mobilize adjusters in emergency/ catastrophe situations
  • Immediate financial assistance for food, clothing and accommodations from designated claims representatives
  • A variety of flexible payment plan options to fit each policyholder’s preference and budget
*Erie Family Life products are not available in all states.
 
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